We provide free shipping for the most of countries (DHL/EMS/ePacket), but some extended areas may require extra charges.
Usually your order will be shipped within 3-5 business days of its payment confirmation. Please kindly note weekends and holidays are not working days.
Delivery Address Requirement
When you’re placing an order, please include your full delivery address including door number, street name and zip code. Please also include a contact telephone number so the carrier may contact you if there’s any issue with the delivery.
PO BOX Delivery Address
We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.
Once the item has been shipped, we will send you an email with the order details and shipping information. In this email you will find the tracking number for your item. If you do not receive this email, please contact our online customer service.
Can I cancel my order after shipment?
Yes, you can cancel your order within 24 hours, But the orders cannot be cancelled once they are shipped.
When will I receive the package?
Most of our products will be sent by express. After our delivery, usually it takes approximately 7-10 days to receive. A tracking number will be sent to you via email too.
What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!
Do I need to pay any customs tax or VAT if I buy from you?
For customers from most European Union countries, there’s NO tax or duty charges.
For customers from the other countries, import duties and taxes are not included in the item price or shipping charges and we are not responsible for them. Please check with your country’s customs office to know the exact charges before you make a purchase.
Return & Exchange Policy
If you are not 100% satisfied with the quality of your purchase from TRANSWEET, you can return or exchange your items within 30 days from the delivered date. Return shipping fee is paid by buyer. Note: we can't accept the exchange or canceling after your order has been shipped.
we respect your privacy. as consumers ourselves we understand your privacy matters. for that reason we make sure all of our orders are discreetly packaged and billed. no one will be able to tell from the outside what your package contains.